Privacy Policy

1. Information We Collect

We collect information to provide better services to all our users. The types of information we collect include:

Personal Information

• Account Information: When you create an Etoil account, we collect your name, email address, phone number, and billing address.
• Vehicle Information: For tag management, we collect vehicle registration details, make, model, and vehicle identification numbers.
• Payment Information: We collect payment card details or bank account information for processing toll payments. Note that we use secure payment processors and do not store full card details on our servers.
• Contact Information: When you contact our support team, we may collect additional information to assist with your inquiry.

Usage Information

• Toll Usage Data: We collect information about your M50 toll usage, including date, time, and location of toll transactions.
• Website Usage: When you visit our website, we automatically collect certain information about your device and how you interact with our site.
• Technical Information: We collect log information, device information, and IP addresses for security and analytics purposes.

2. How We Use Your Information

We use the information we collect for the following purposes:

3. Information Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers

We work with trusted third-party service providers who help us operate our services, such as:

• Payment processors for handling transactions
• Cloud hosting providers for data storage
• Communication services for customer support
• Analytics providers to understand how our services are used

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders).

Business Transfers

If Etoil is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction.

With Your Consent

We will share your information with third parties when we have your explicit consent to do so.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Our Security Measures Include:

• Encryption: We use industry-standard encryption for data in transit and at rest.
• Access Controls: Strict access controls limit who can access your personal information within our organization.
• Secure Infrastructure: Our systems are hosted on secure servers with regular security updates.
• Payment Security: We are PCI DSS compliant and use certified payment processors.
• Regular Audits: We conduct regular security assessments and penetration testing.

While we implement these security measures, please note that no method of transmission over the Internet or electronic storage is 100% secure.

5. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access: You can request copies of your personal information.
• Right to Rectification: You can request that we correct any information you believe is inaccurate.
• Right to Erasure: You can request that we erase your personal information, under certain conditions.
• Right to Restrict Processing: You can request that we restrict the processing of your personal information.
• Right to Object to Processing: You can object to our processing of your personal information.
• Right to Data Portability: You can request that we transfer the data we have collected to another organization, or directly to you.

To exercise any of these rights, please contact us using the details provided at the end of this policy.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information.

Types of Cookies We Use:

• Essential Cookies: Necessary for the website to function properly.
• Performance Cookies: Help us understand how visitors interact with our website.
• Functionality Cookies: Enable enhanced functionality and personalization.
• Targeting Cookies: Used to deliver relevant advertisements and track campaign performance.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

For more detailed information about the cookies we use, please see our Cookie Policy.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

When we no longer need to use your information, we will remove it from our systems and records, or take steps to anonymize it so that you can no longer be identified from it.

8. International Data Transfers

Your information may be transferred to — and maintained on — computers located outside of your country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

We ensure that appropriate safeguards are in place to protect your personal information when it is transferred internationally, including using standard contractual clauses approved by relevant authorities.

9. Children's Privacy

Our services are not intended for use by children under the age of 16. We do not knowingly collect personally identifiable information from children under 16.

If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We will let you know via email and/or a prominent notice on our service prior to the change becoming effective, when required by law.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.